Debug Dungeon Shipping and Returns

Order Processing

-All orders are processed within 2–5 business days.
-Because we work with multiple fulfillment partners, items in your order may ship separately.
Shipping Times
Shipping times vary depending on the product type and your location.
Estimated delivery windows:
-USA: 5–15 business days
-International: 7–20 business days
(Some specialty items may take longer depending on the supplier’s location.)

Tracking

-Tracking numbers are provided automatically once your order ships.
-If your order contains multiple items, you may receive multiple tracking numbers.

Shipping Delays

Delays can occur due to:
-Carrier issues
-Customs
-High seasonal volume
-Supplier processing times
We always monitor orders and assist with any unexpected delays.

 Return & Refund Policy 

Damaged or Defective Items

If your item arrives damaged, misprinted, or defective:
-Contact us within 14 days of delivery
-Include photos of the issue
-We will replace the item at no cost to you

Wrong Size / Buyer’s Remorse

Because items are made‑to‑order or shipped directly from our partners:
We do not accept returns or exchanges for wrong size, color, or buyer’s remorse
Please check size charts carefully before ordering

Order Not Received

If tracking shows your order as lost or stuck:
- Contact us
- We’ll investigate with the carrier and fulfillment partner
- If confirmed lost, we will send a replacement

Cancellations
Orders can only be canceled before they enter production or fulfillment.
Once processing begins, cancellations are not guaranteed.

 

As a small independent business, I’m committed to supporting you with any issues related to your order. I’ll always do my best to resolve concerns promptly and fairly, though some situations may require additional time or coordination with my fulfillment partners, and some issues may not be resolvable. 

Once more, We do not accept returns or exchanges for wrong size, color, or buyer’s remorse- so please double check your order before paying.